If nothing below answers your question, please email us. Please be sure to include your full name, order number, and any additional information you may have so that we may better assist you. We try to respond to all order inquiries within 24 hours, Monday to Friday, excluding holidays.
Our customer service email is info@merchgum.com
We cannot change any information on an order once it has been shipped. If you made a mistake (incorrect shipping details, wrong quantity, wrong item, etc), please email us with your order number and issue.
You will be notified via email once your order has been shipped. Shipping costs may vary but are always displayed on the checkout page
We will always try to ship your order within 24 hours. Orders will only be processed and shipped on and during work days. During particular releases or holidays, the handling of your order may take up to three days.
EU: You will receive your order within 3-7 work days after we have shipped your order.
All of the products that we sell on our website are 100% authentic. We will always try to restock popular items apart from limited releases. Newsletter subscribers will receive first-hand information on products with limited availability. You can also follow our instagram for useful updates.
Products that are out of stock will be marked as "sold out". In rare cases when an item runs out of stock after your order is placed, we’ll contact you ASAP to exchange the affected item for another of equal value or refund the full amount of your order.
We accept payments from the following providers:
Visa, MasterCard, AMEX, Maestro, Shop pay, Apple Pay, Google Pay
You can cancel your order if it has not yet been processed, send us an email with the subject "canceled" and your order number, to send us your cancel request. We cannot guarantee that your order will be canceled if you send us a request.
If you would like to return or exchange your order, please send us an email with your order number and request. All original packaging including price labels, shall be returned in its original condition along with the product.
Shipping costs for exchanges are covered by the customer If you got the wrong item or a defected item, contact us to arrange a free return, please include your order number and any additional information you may have so that we can better assist you
We will contact you via e-mail as soon as we've processed your return.
Our returns address is:
MERCHGUM AB
BJURHOLMSPLAN 19
116 63 STOCKHOLM
SWEDEN
